Despite the quality control carried out before each shipment, the defect in this item has clearly escaped our attention. Please accept our sincere apologies.
In order to resolve any issue regarding the receipt of a defective item as quickly as possible, we invite you to inform us as soon as possible and return it to us for a refund or exchange.
To do so, please follow the steps below:
Log in to your customer account on Place des tendances click on MY ORDERS and then “Make a return/exchange.”
Follow the return procedure. In order for us to report the issue to our logistics department, please make sure to select the return reason “Damaged item.”
Choose the shipping method that suits you in order to obtain the prepaid return label allowing you to send the item back.
Shipping costs cannot be reimbursed after the parcel has been sent.
Upon receipt of your parcel, we will proceed with the refund or exchange of your item if you have chosen an exchange, subject to stock availability at the time the return is processed.
If this is a partner order, please log in to your customer account and contact the relevant seller.
All return conditions are defined in advance by the partner seller and can be consulted directly on their seller page.
We invite you to contact the seller directly to learn about the procedure to follow from the “Make a return” section.
Please also note that you benefit from a 14-day withdrawal period starting from the date you received your parcel.