You have received the order intended for another customer, and your order form is intended for another customer.
Please let us know as soon as possible HERE and send it back to us for reimbursement, as we will not be able to send you the expected order.
To do this, please follow the steps below:
1. Log in to your customer account at www.placedestendances.com, in the MY ORDERS section click on ‘My order tracking’ then ‘I have received an order for another customer’ and add the number of the order received.
2. Your returns slip is now created and available in the ‘MY ORDERS’ section, then ‘Track a return/exchange’.
3. Print your voucher and insert it in your return parcel and stick the carrier label on your parcel.
4. Drop it off at the post office
5. On receipt of your parcel, we will proceed with the refund by re-crediting your payment method.
If it is a partner order, please go to your customer account and contact the seller concerned.