You can only track the progress of your parcel if you have used the transport label provided when you created your returns form.
To do this:
Log in to your customer account at www.placedestendances.com and click on MY ORDERS then ‘Track a return/exchange’ and finally on the tracking link.
The average delivery time for a return is 48/72 hours.
This time may be extended during busy periods, such as sales, Black Friday and the festive season.
ATTENTION: The status of the parcel is ‘Awaiting receipt’ despite the fact that it has been delivered to our warehouses.
The status of the parcel will change to ‘Received’ once it has been processed by our returns department.