According to the tracking information, your package is marked as delivered, but you have not received it.

We recommend checking with people around you (concierge, neighbors, etc.) to see if someone might have received the package on your behalf. Postal regulations allow the carrier to leave the package with a concierge or neighbor. You can also contact your post office to trace the delivery route.

If you still have no information regarding your package, please contact us via our CONTACT FORM.

⚠️ You have a period of 3 business days from the stated date of receipt to submit a claim to our customer service department (Article L133-3 of the French Commercial Code).

After this period, no requests will be considered.

For a marketplace partner product, please contact the seller.

You can contact the Marketplace Seller directly from the order details in “My Order Tracking.”