You can cancel your order directly from your customer account, provided that:
the payment was made by credit card, PayPal, 3-installment payment without fees, or Visa Printemps card.
and the order status is still "Pending"
To do so, please follow the steps below:
Log in to your customer account on www.placedestendances.com, click on MY ORDERS, then "Order tracking"
Select the corresponding order number
Click on "Cancel my order"
Please note: To check if your order can be cancelled, click on "Cancel my order". If not, the following message will appear: "The status of your order no longer allows cancellation."
In this case, you can return your item once your parcel has been delivered by generating a return form from the "MY ORDERS" section, then "Make a return/exchange".
Attention: Please note that our orders are processed very quickly. Cancellation is only possible for a very limited time (around 20 minutes after the order has been confirmed).