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  1. Place des tendances GA
  2. Général

Général

ORDERS & LOYALTY PROGRAMMES

  • I received the wrong item
  • How do I cancel my order?

PAYMENTS / PROMOTIONAL CODES / GIFT CARDS

  • What payment methods do you accept?

RETURNS, EXCHANGES & REFUNDS

  • My return status is shown as 'Awaiting verification'
  • One or more items in my return are 'Awaiting receipt' even though it/they was/were part of a return that has already been refunded
  • How will I be refunded if I used two different payment methods, one being a voucher?
  • What are the conditions for returning/exchanging an item?
  • How can I track my return?

SHIPPING

  • The tracking service shows my address as incomplete. What should I do?
  • I didn't receive my order even though the status is 'delivered' or 'delivered to a neighbour/concierge'
  • What are the shipping methods and costs?
  • How can I track my shipment?
  • What are the shipping methods and costs?

ITEMS & STOCK/WISHLISTS

  • Can I reserve an item?

MY ACCOUNT / MANAGEMENT OF YOUR PERSONAL DATA

  • How do I change my login details?
  • How do I subscribe to/unsubscribe from the newsletter?
Livraison offerte*

Dès 50€ d'achat

*Expédition sous 24H

Retours & échanges offerts*

14 jours pour changer d'avis

*Retours gratuits sous 10 jours

Paiement sécurisé

En 3 fois sans frais dès 150 d'achat. Avec notre partenaire Sofinco

Besoin d'aide

Contactez-nous du lundi au vendredi de 9H à 19h, et le samedi de 9h à 17h.