Général

ORDERS & LOYALTY PROGRAMMES

• I received the wrong item
• How do I cancel my order?

PAYMENTS / PROMOTIONAL CODES / GIFT CARDS

• What payment methods do you accept?

RETURNS, EXCHANGES & REFUNDS

• My return status is shown as 'Awaiting verification'
• One or more items in my return are 'Awaiting receipt' even though it/they was/were part of a return that has already been refunded
• How will I be refunded if I used two different payment methods, one being a voucher?
• What are the conditions for returning/exchanging an item?
• How can I track my return?

SHIPPING

• The tracking service shows my address as incomplete. What should I do?
• I didn't receive my order even though the status is 'delivered' or 'delivered to a neighbour/concierge'
• What are the shipping methods and costs?
• How can I track my shipment?
• What are the shipping methods and costs?

ITEMS & STOCK/WISHLISTS

• Can I reserve an item?

MY ACCOUNT / MANAGEMENT OF YOUR PERSONAL DATA

• How do I change my login details?
• How do I subscribe to/unsubscribe from the newsletter?