In accordance with Article L 221-18 of the Consumer Code, you have a period of fourteen (14) days from the date of receipt of your order to withdraw from the contract concerning the Products ordered, without the need to provide any justification for your decision.
In the case of multiple deliveries for a single order, the withdrawal period expires fourteen (14) days after the day on which you physically take possession of the last product. You must return the item(s) to PLACE DES TENDANCES at the address 110 bis avenue du Général Leclerc, 93500 Pantin, France, without undue delay, and at the latest 14 days after informing PLACE DES TENDANCES of your decision to withdraw, using the return form and transport label available for download in your personal space for countries within the European Union. For countries outside the European Union, you will receive the transport label via an email from our shipping provider.
For more information on return fees and conditions, please refer to the "Returns & Exchanges" page.
Specifics related to shoes:
The shoes must not have been worn except for trying them on. The soles must be smooth, new, and show no scratches that would suggest they have been worn. The boxes containing the shoes must be in perfect condition and must not be used as a shipping carton. The shoe boxes must not have any tape or markings on them.
Specifics related to beauty products:
Beauty products must be returned in their original packaging, unopened, with the protective plastic film and seal intact. Beauty products cannot be tried on, and must be in new, unused, undamaged, and unsoiled condition.
To return a beauty product and ensure maximum protection for the items, they must be placed back in the original package, which should be durable enough to withstand transport.
Specifics related to lingerie & swimwear:
Lingerie and swimwear items must be tried on by the customer with their underwear on. For hygiene reasons, any returns that do not follow this procedure will not be eligible for a refund.
Exceptions:
Products that have been worn, washed, altered, or permanently damaged cannot be returned.