I- Directly from your customer account IF you paid for your order using a credit or debit card, PayPal, AND the status is still 'pending'.
To do this, please follow these steps:
1. Log in to your customer account at www.placedestendances.com/eu/en and click on MY ORDERS -> 'My order tracking'.
2. Select the corresponding order number.
3. Click on 'Cancel my order'.
NOTE: To find out if your order can still be cancelled, click on 'Cancel my order'. If your order cannot be cancelled, the following message will appear: 'Your order can no longer be cancelled. Please return it as soon as you receive it.'
II- If you paid for your order using a gift card:
CALL US as soon as possible on +331 41 83 97 77 and ask one of our customer advisors to cancel your order. Please make sure you have your order reference to hand to speed up the processing of your request.
NOTE: We remind you that orders are prepared very quickly, so you can make a cancellation during a very short period of time (about 20 minutes after confirming your order).
To do this, please follow these steps:
1. Log in to your customer account at www.placedestendances.com/eu/en and click on MY ORDERS -> 'My order tracking'.
2. Select the corresponding order number.
3. Click on 'Cancel my order'.
NOTE: To find out if your order can still be cancelled, click on 'Cancel my order'. If your order cannot be cancelled, the following message will appear: 'Your order can no longer be cancelled. Please return it as soon as you receive it.'
II- If you paid for your order using a gift card:
CALL US as soon as possible on +331 41 83 97 77 and ask one of our customer advisors to cancel your order. Please make sure you have your order reference to hand to speed up the processing of your request.
NOTE: We remind you that orders are prepared very quickly, so you can make a cancellation during a very short period of time (about 20 minutes after confirming your order).