You have 14 calendar days from the date you receive your order to return it to us. After that date, you will not be able to generate a returns form.
The items must be new, unworn and in their original packaging. The cardboard tag with the price, barcode and product name must also be returned with the item in its original condition.
Returned items that are damaged, incomplete, worn or soiled will not be taken back nor refunded.
Footwear must not have been worn, other than when being tried on. Soles must be smooth and in new condition with no scratches indicating they have been worn.
The shoe box must be in perfect condition and under no circumstances should it be used as the return shipping box. The shoe box should have no adhesive tape or writing on it.
Beauty products must be returned in their original sealed packaging with the protective plastic film and foil seal intact. These items cannot have been tried and must be in their original condition, unopened, unused, unsoiled and undamaged.
Please return any beauty products in the package they were shipped in, which has been extensively tested to withstand transportation.
If the condition of the open package prevents you from reusing it for your return, please use another suitable container and carefully pack the items to ensure they are well protected during transport.
You can return your parcel in two ways from your country :
1. Using your own return method with the carrier of your choice (e.g. the post office, Chronopost or DHL) and at your own expense. Shipping costs will not be refunded if you decide to use this method.
2. Using the return label provided (12€ will be deducted from your refund to cover return costs).
The items must be new, unworn and in their original packaging. The cardboard tag with the price, barcode and product name must also be returned with the item in its original condition.
Returned items that are damaged, incomplete, worn or soiled will not be taken back nor refunded.
Footwear must not have been worn, other than when being tried on. Soles must be smooth and in new condition with no scratches indicating they have been worn.
The shoe box must be in perfect condition and under no circumstances should it be used as the return shipping box. The shoe box should have no adhesive tape or writing on it.
Beauty products must be returned in their original sealed packaging with the protective plastic film and foil seal intact. These items cannot have been tried and must be in their original condition, unopened, unused, unsoiled and undamaged.
Please return any beauty products in the package they were shipped in, which has been extensively tested to withstand transportation.
If the condition of the open package prevents you from reusing it for your return, please use another suitable container and carefully pack the items to ensure they are well protected during transport.
You can return your parcel in two ways from your country :
1. Using your own return method with the carrier of your choice (e.g. the post office, Chronopost or DHL) and at your own expense. Shipping costs will not be refunded if you decide to use this method.
2. Using the return label provided (12€ will be deducted from your refund to cover return costs).