Despite the quality check carried out before each shipment, the defect in this item evidently escaped our notice. Please accept our apologies.

To resolve any issue involving the receipt of a defective OR non-conforming item as quickly as possible, we invite you to let us know as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please select “AN ORDER”

2. Then, under “Please select one of the following options”, select “Item received does not conform/is damaged”

3. Please send us the following:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this concerns a partner order, please go to your customer account and contact the relevant seller.

All return terms are defined in advance by the partner seller and can be viewed directly on the seller’s page.

We invite you to contact the seller directly to find out the procedure to follow in the “Make a return” section.

We would also like to point out that you have the right to withdraw within 14 days of the date you receive your parcel.