Despite the quality check carried out before each shipment, this item's defect evidently escaped our notice. We sincerely apologise for this.

As we are keen to resolve any issue involving the receipt of a defective OR non-conforming item as quickly as possible, we invite you to let us know as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please indicate “AN ORDER”

2. Then, under “Please select one of these options”, select “Item received is not as described/damaged”

3. Please send us the following:

- A photo of the entire item received;

- A photo of the label attached to the product, showing the information relating to the reference number clearly.

Our customer service team will be pleased to respond to your request as soon as possible.

If this concerns a partner order, please go to your customer account and contact the relevant seller.

All return terms are defined in advance by the partner seller and can be viewed directly on their seller page.

We invite you to contact the seller directly to find out the procedure to follow under “Make a return”.

We would also like to point out that you have the right to cancel your purchase within 14 days of receiving your parcel.