Despite the quality checks carried out before each shipment, this item's defect has clearly escaped our notice. Please accept our apologies.

Keen to resolve any issue involving the receipt of a defective OR non-conforming item as quickly as possible, we invite you to let us know as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please indicate “AN ORDER”

2. Then, in the “Please select one of the following options” section, select “Item received non-conforming/damaged”

3. Please send us the following items:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as quickly as possible.

If this is a partner order, please go to your customer account and contact the relevant seller.

All return arrangements are defined in advance by the partner seller and can be viewed directly on their seller page.

We invite you to contact the seller directly to find out which procedure to follow from the “Make a return” section.

We would also like to point out that you have a right to cancel within 14 days of the date on which you received your parcel.