Despite the quality checks carried out before each shipment, the defect in this item has evidently escaped our notice. Please accept our apologies.

Keen to resolve any issue involving the receipt of a defective OR non-conforming item as quickly as possible, we invite you to inform us as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please select “AN ORDER”

2. Then, under “Please select one of the following options”, select “Item received does not conform to the description/is damaged”

3. Please send us the following:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this is a partner order, please go to your customer account and contact the seller concerned.

All return arrangements are defined in advance by the partner seller and can be found directly on their seller page.

We invite you to contact the seller directly to find out about the procedure to follow under the “Make a return” section.

Please also note that you have the right to withdraw within 14 days of the date on which you received your parcel.