Despite the quality check carried out before each shipment, the defect in this item has evidently escaped our notice. We sincerely apologise for this.

As we are keen to resolve any issue involving the receipt of a defective OR non-compliant item as quickly as possible, we invite you to inform us of this as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please indicate “AN ORDER”

2. Then, in the “Please select one of the following options” section, select “Item received does not comply with the description/is damaged”

3. Please send us the following:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this concerns a partner order, please go to your customer account and contact the relevant seller.

All return conditions are defined in advance by the partner seller and can be viewed directly on their seller page.

We invite you to contact the seller directly to find out the procedure to follow in the “Make a return” section.

We would also like to inform you that you have the right to withdraw within 14 days of the date on which you received your parcel.