Despite the quality check carried out before each shipment, the defect in this item has clearly escaped our attention. Please accept our apologies.

Keen to resolve any issue involving the receipt of a defective OR non-conforming item as quickly as possible, we invite you to let us know as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please select “AN ORDER”

2. Then, under “Please select one of these options”, select “Item received not as described/damaged”

3. Please send us the following:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this is a partner order, please go to your customer account and contact the relevant seller.

All return procedures are defined in advance by the partner seller and can be viewed directly on their seller page.

We invite you to contact the seller directly to find out the procedure to follow in the “Make a return” section.

Please also note that you have a right to cancel within 14 days following the date on which your parcel was received.