Despite the quality control carried out before each shipment, this item's defect evidently escaped our notice. Please accept our apologies.

In order to resolve any issue involving the receipt of a defective OR incorrect item as quickly as possible, please let us know as soon as possible by writing to us via the CONTACT FORM

1. In the "Your request concerns" section, please select "AN ORDER"

2. Then, under "Please select one of the following options", select "Item received incorrect/damaged"

3. Please provide us with the following:

- A photo of the entire item received;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this is a partner order, please go to your customer account and contact the relevant seller.

All return terms are defined in advance by the partner seller and can be viewed directly on their seller page.

We invite you to contact the seller directly to find out the procedure to follow in the “Make a return” section.

Please also note that you have the right to withdraw within 14 days of the date you received your parcel.