To resolve any issue related to receiving an incorrect item as quickly as possible, we ask you to report it to us as soon as possible and return it for a refund.
Procedure to follow:
Please contact customer service using the CONTACT FORM
Select "Order" then "item received does not conform/is damaged"
Please attach photos of the item received and of the label attached to the item
Our team will get back to you as soon as possible
Partner order: please contact the seller directly from your customer account.