Despite the quality check carried out before each shipment, the defect in this item evidently escaped our attention. We sincerely apologise.

Keen to resolve any issue involving the receipt of a defective OR non-compliant item as quickly as possible, we invite you to inform us as soon as possible by writing to us via the CONTACT FORM

1. In the “Your request concerns” section, please indicate "AN ORDER"

2. Then, under “Please select one of the following options”, select "Item received does not comply with the order/is damaged"

3. Please send us the following:

- A photo of the item received in its entirety;

- A photo of the label attached to the product, on which the information relating to the reference is clearly visible.

Our customer service team will be happy to respond to your request as soon as possible.

If this concerns a partner order, please go to your customer account and contact the relevant seller.

All return conditions are defined in advance by the partner seller and can be consulted directly on their seller page.

We invite you to contact the seller directly to find out which procedure to follow in the “Make a return” section.

Please also note that you have the right to withdraw within 14 days of the date on which you received your parcel.