RETURNS, EXCHANGES & REFUNDS
- CSR Policy: Preserve Our Planet and Manage Your Returns 🌍
- How do I make a return?
- When do I get my money back?
- How can I track my return?
- What are the procedures for returning/exchanging a product ?
- Does my exchange request reserve my item?
ORDERS & LOYALTY PROGRAMMES
- What benefits and discounts will I get as a member of Club Trendy?
- How can I earn Mods and how long are they valid for?
- How does Club Trendy work?
- I received an order intended for another customer
- I received an extra item
- My order was incomplete
SHIPPING
- Can I change a delivery address and/or a delivery method after confirming my order?
- The tracking service shows my address as incomplete. What should I do?
- I didn't receive my order even though the status is 'delivered' or 'delivered to a neighbour/concierge'
- What are the shipping methods and costs?
- How can I track my shipment?
- What are the shipping methods and costs?
PAYMENTS / PROMOTIONAL CODES / GIFT CARDS
- How do I use a promotional code?
- How do I pay with a credit note?
- How do I pay with a gift card?
- Can I save my payment method?
- When will my account be debited?
- Is payment secure?
MY ACCOUNT / MANAGEMENT OF YOUR PERSONAL DATA
ITEMS & STOCK/WISHLISTS
- How can I resell my clothes through the Paradigme platform ?
- How will I be refunded if I paid with a gift voucher when I return my order ?
- Conditions of the Paradigme Offer
- How do I use the size guide?
- Why does an item on my wishlist no longer appear on your website?
- I received an email alert notifying me that my item was available but it doesn't appear to be. Why not?